Sign in and join your organization

Hakomi has no public sign-up. An administrator of your company invites you by email. The invitation lets you create your account when you verify your email code. You need no password to sign in.

Join with your invitation

1. Open the invitation email and click its link. The page Organization invitation shows which organization invited you.
2. Click Continue with email.
3. Enter the email address the invitation was sent to and click Send verification code.
4. Enter the code from the email you receive and click Sign in.
5. Click Accept invitation. The app opens the dashboard of your organization.

What if my invitation has expired?

If the page says Expired invitation, the link is no longer valid. Ask the administrator who invited you to send the invitation again.

What if I am signed in with the wrong account?

If the page says Wrong account, you are signed in with a different email address. Sign out, then open the link again and sign in with the address that received the invitation.

Sign in next time

1. Open Hakomi in your browser and click Sign in.
2. Click Sign in with email code.
3. Enter your email address and click Send verification code.
4. Enter the code from the email and click Sign in.
5. On the page Choose an organization, click Select organization on the card of your organization.

Can I use a password or Google account?

If your account has a password, you can enter it on the sign-in page instead. If you see Sign in with Google and your company uses Google accounts, you can sign in with your Google account.

Why does the app ask for a second code?

If you sign in with your password and have turned on two-factor authentication, the app then asks for a second code. Enter the code from your authenticator app, or choose Email code to receive one by email.

What if I no longer have my authenticator app?

Click Use recovery code and enter one of your saved backup codes.

Reset a forgotten password

You can use email-code sign-in instead of a password. If you use a password and want to replace it:

1. On the sign-in page, click Forgot your password?.
2. Enter your Email and click Send reset link.
3. Open the reset link in your email.
4. Enter a New password of 8 to 128 characters and click Reset password.
5. Sign in again with your new password.

What if the reset link is invalid or expired?

Return to Forgot your password? and request a new link. Check your spam folder if the email is missing. Try a different email lets you correct the address on the request page.

Verify your email when asked

An existing password account may need email verification before sign-in can continue.

1. On Verify your email, check the displayed Email.
2. Enter the six-digit Verification code from the email.
3. Click Verify email.

Use Resend code for a new code. If the page has no email address, choose Back to sign in and start there again.

What if no sign-in code arrives?

Check the address and your spam folder. New accounts need a pending invitation for that exact address. Ask your administrator to check the invitation if you have not joined yet. A successful request on screen does not prove that the email has reached your inbox.

What if my session expires?

Sign in again when the app returns you to the sign-in page. Select your organization if asked. Open the page you were working on and check what was saved before entering the work again.

Switch to another organization

If you work for more than one organization, click the circle with your initial at the top right and choose Switch organization. Then click Select organization on the card of the organization you want to work in.